FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Instant Access & Returns
Below are some common questions about Instant access, returns, and exchanges
What payment options are available in the shop?
- Credit Card (VISA / MasterCard / AMERICAN EXPRESS / JCB / Diner’s Club International)
- Apple Pay
- Google Pay
When will I receive my order, and how can I access my downloads?
You’ll get instant access to your downloads! As soon as your purchase is complete, a download link will be sent directly to your email. You can also download your pack immediately after checkout from the confirmation page. 🚀
I lost my download. How can I get a new download link?
No worries! You can retrieve your download link by checking your email for the original purchase confirmation. If you can’t find it, reach out to our support team, and we’ll resend your download link right away. 🚀
Is there a refund policy?
Yes! We offer a 7-day money-back guarantee. If you're not satisfied with your purchase, contact our support team within 7 days, and we’ll process your refund—no hassle, no risk! 🚀
Orders
Below are some of are common questions about orders
Is my payment and personal information secure?
Absolutely! Our store is protected with SSL encryption, ensuring your order details, name, address, and payment information remain fully secure and unreadable by third parties. Additionally, all credit card transactions go through the official 3D Secure verification process for extra protection. 🚀
My payment didn’t go through. What should I do?
If your payment was declined, try using a different payment method or ensure your card details are correct. If the issue persists, reach out to your bank or our support team, and we’ll help resolve it.
Do I need an account to place an order?
No, you don’t need an account! You can checkout as a guest, but creating an account allows you to track your purchases and access downloads anytime in one place.
Do you offer bulk discounts?
Yes! If you’re interested in purchasing multiple packs, reach out to our team for special bulk pricing and exclusive offers.
Products
Below are some common questions about our products
What software do I need to use your products?
Our sample packs come in 24-bit .wav format, making them compatible with all music and video editing software. To create music, you'll need a DAW (Digital Audio Workstation) such as FL Studio, Ableton, Studio One, Cubase, Logic Pro X, or Pro Tools. For video editing, you can drag and drop the sounds directly into most movie editing programs. 🚀
Are your samples royalty-free?
Yes! Our samples are 100% royalty-free, meaning you can use them in commercial projects like albums, iTunes and Spotify releases, films, video games, and YouTube videos. However, redistributing, repackaging, or reselling our samples is strictly prohibited. Additionally, rendering project files and releasing the exact tracks as your own is not allowed. 🚀
Do I own the samples I purchase?
When you purchase our sample packs, you receive a usage license for the included sounds/files. However, the copyright remains with us, meaning you cannot claim ownership of the individual samples. You are free to use them in your commercial music and media projects without restrictions.
Do I own the rights to my composition?
Yes, you fully own your composition created with our samples. However, the copyright of the samples themselves remains with us, and we do not offer exclusive licenses. Other customers can use the same samples without infringing on your track, and vice versa.